Tojio is a digital agency (and specialized in Drupal & ambitious web projects). We support our clients primarily in the area of new media, as well as - if required - in the area of classic (print) communication.
On this page you will find our SLA Matrix. Which plan is right for your project?
"A service level agreement (SLA) is an agreement between the provider and customer and is used for quality assurance and trouble-free operation. This agreement defines the exact performance characteristics and quality levels (service levels) of the service.
"
Definition of SLA
Our Service Level Agreements:
Minimum
Static Websites
Basic
Backups & Monitoring
Static Websites
Static Websites
Pro
(Security) Updates, Tests
Small Websites
Small Websites
Business
(Security) Updates, Tests
Medium Websites
Medium Websites
Custom
everything customized
Complex Websites
Complex Websites
Price (monthly)
€ 25
€ 45
€ 265
€ 485
€ ...
Projekt Management Software
Staging Infrastructure & Maintenance
by arrangement
SSL
by arrangement
Backups
by arrangement
Security Updates & other Software Updates
1 h inkl.
2 h inkl.
by arrangement
Testing: Visual Regression & Basic Functional Tests
1 h inkl.
2 h inkl.
by arrangement
Basic Website Monitoring
by arrangement
Advanced Website Monitoring
by arrangement
Support
optional
optional
optional
optional
Weiterentwicklung
optional
optional
optional
optional
Continuous Maintenance, Continuous Support, Continuous Development