Drupal Support
Application, bug fixes and further development
At Tojio, we offer comprehensive Drupal support to ensure that your team receives immediate assistance when needed. In addition to user support ("Continuous Support"), we also offer Service Level Agreements ("Continuous Maintenance") and continuous development ("Continuous Development").
Support via online project / ticket management
User support with short response times
Our experienced team is on hand to help you with all questions and problems relating to the use of Drupal. Whether you need help with content management or have questions about configuration, we are here to help you quickly and competently.
Support via e-mail (from project / ticket management system)
Online ticket system
Our support service is mainly handled via an efficient ticket system that allows you to record your requests in a simple and structured way. This allows us to ensure that no request is lost and that you always have an overview of the status of your requests. It also creates helpful documentation that everyone can access at any time.
Support / tutorial videos (Loom)
Various support channels
We offer various support channels: Whether by phone, video call, email or via our project management system (tickets) - we are always available for you and provide you with quick and uncomplicated support. We are also increasingly using screencasts (Loom). These are recorded tutorial videos on repetitive topics or specific individual assistance.
Support via video tutorial (Loom)